Knowledge Base
Tips, guides and solutions for common computer problems
External hard drive not working? Here's what you can do
You plug in your external hard drive and nothing happens. No sound, no notification, no new drive in File Explorer. Or your computer recognizes it briefly, then it disappears again. On that drive ar...
Stop spam: how to clean up your inbox
Every morning the same routine: you open your inbox and start deleting dozens of emails you didn't ask for. Ads for products you don't want, offers from webshops where you once ordered something, n...
Computer making noise? Here's what each sound means
You're working and suddenly you hear something. A buzzing sound from your laptop. A ticking noise you haven't heard before. Or a high-pitched beep when starting up. Your first reaction: is this nor...
Install Zoom and Teams: getting started with video calling
Your daughter wants to talk to you via Zoom. Your doctor offers consultations via Teams. Your former colleagues want a reunion via video call. Video calling is here to stay, but the barrier to using...
Which laptop to buy? Advice for every situation
You've decided: you need a new laptop. You open a website and get buried under hundreds of models, specs that mean nothing to you, and prices ranging from three hundred to three thousand euros. Inte...
Call for computer help: get helped right away
No more manuals. No more YouTube tutorials. No more endlessly Googling error codes you don't understand. Call +31 10 268 7172 and you'll have a specialist on the line who solves your problem. It's ...
Program not working? Here's what you can do
You open a program that worked perfectly yesterday, and it crashes. Or it opens but freezes immediately. Or you get an error message that means nothing to you. Software that won't cooperate is a da...
Transfer photos to your computer: here's how
Your phone is full of photos: vacations, birthdays, snapshots of the grandchildren. These are memories you don't want to lose. But on your phone they're vulnerable: a drop, a theft, or a defect an...
Outlook not working? Here's how to fix it
Outlook is the nerve center of many people's digital life: email, calendar, contacts, tasks. When Outlook stops working, everything grinds to a halt. The program crashes on opening, won't sync wi...
Secure your computer: 10 tips for safe browsing
Your computer contains your entire life. Bank details, passwords, personal photos, work documents, medical information. Yet most people protect their digital life less carefully than their front door...
IT management for small businesses: outsourcing without the hassle
You run a business with five, ten, twenty employees. Everyone works on a laptop, everything is in the cloud (or should be), and when the internet goes down, the entire office grinds to a halt. IT is...
Printer not working? Here's how to fix it
Yesterday it printed just fine, today it does nothing. You click Print, it seems like something is happening, but the printer doesn't make a sound. Or it shows as "offline" even though it's turne...
Been hacked? Here's what to do now
Your Instagram is sending messages you didn't write. Your bank reports a transaction you didn't make. Or you get a notification that someone logged into your account from a country you've never be...
Slow internet? How to find the cause and fix it
You're trying to watch a video and it buffers endlessly. A web page loads so slowly you almost forget what you wanted to look up. A video meeting stutters and your colleagues can't hear you. Slow ...
Computer won't start? Here's what you can do
You press the power button and nothing happens. Or you see the manufacturer's logo but then the screen goes black. Or your computer keeps restarting endlessly without ever reaching Windows. It's ...
Online tax return: how to get it done (even if you're not tech-savvy)
Every year again: the tax return. And every year again it has to be done online, through the Tax Authority website, with DigiD. For some people that's a ten-minute job. For others it's a source of s...
Install Office: guide and troubleshooting
Microsoft Office is indispensable for many people: Word for documents, Excel for spreadsheets, Outlook for email, PowerPoint for presentations. But installing, activating, and getting it to work can...
Smartphone and tablet help for the elderly
A smartphone or tablet can make your life more enjoyable. Staying in touch with children and grandchildren via video calls, sharing photos in a family app, or simply reading the news on a bigger scr...
New computer? Here's how to set it up completely
Congratulations on your new computer. Unboxing is the fun part. What comes after is a bit less fun: setting up, transferring, and configuring everything so your new machine feels like your old one, b...
Create a backup: never lose files again
Imagine your laptop gets stolen tomorrow, or your hard drive crashes, or a virus encrypts all your files. Are your photos, documents, financial records, and memories safe? If the answer is no, then ...
Lost files? How to recover your data
The document you worked on for a week has disappeared. The folder with vacation photos is empty. Or you accidentally emptied the recycle bin and now realize something important was in there. But befo...
IT support for freelancers: how to set it up smartly
As a freelancer, you're your own director, accountant, marketer, and IT department all at once. That works fine until your laptop crashes on a deadline day. Or until you discover you don't have a ba...
Set up email on your computer: here's how
Bought a new computer, switched to a different email provider, or want to set up Outlook alongside your webmail? Setting up email sounds simple, but in practice many people get stuck on server sett...
Windows update failed? Here's how to fix it
Windows wants to be updated regularly, and in most cases it happens automatically. Until one time it doesn't work. The update gets stuck at a certain percentage, you get an error code that means not...
Recognizing phishing emails: how not to fall for them
There's an email in your inbox from PostNL. Your package couldn't be delivered and you need to click a link to schedule a new delivery attempt. The logo checks out, the email looks real. But it's ...
Blue screen in Windows? Don't panic, here's what you can do
You're working on your computer and suddenly the entire screen turns blue. A sad face appears, along with an error code and a message that your computer needs to restart. Yo...
DigiD problems? Here's how to fix them
DigiD is your digital identity for Dutch government services. You need it for your tax return, benefits, requesting official documents, and more and more healthcare services. But DigiD is also known fo...
Email hacked? Here's what to do right now
You're getting messages from contacts asking why you sent them strange emails. Or you suddenly can't log in to your email account. Or you receive notifications about password changes you didn't req...
Computer help for seniors: we take our time
The digital world changes fast. More and more things are done online: banking, contacting your doctor, filing tax returns, video calling with grandchildren. That's convenient if you're comfortable wi...
Forgotten your Windows password? Here's how to regain access
You start your computer, type your password, and it doesn't work. You try again and again, but Windows won't let you in. It's an incredibly stressful moment, especially when you're convinced you...
Install a printer: how to do it (including wireless)
Connecting a new printer should be as simple as plug and print. In practice, it unfortunately rarely goes that smoothly. Your printer can't find your WiFi, Windows doesn't recognize the device, or...
WiFi not working? How to fix it step by step
You want to look something up, send an email, or stream a movie, but your internet isn't working. Or it loads so slowly it might as well not be working at all. WiFi problems are incredibly frustra...
Remove a virus: how to clean up your computer
Your computer is acting strange. Pop-ups appearing out of nowhere, programs you didn't install, or a browser that keeps jumping to unfamiliar websites. Chances are you're dealing with a virus or ot...
Slow computer? Here's how to speed it up
You open a program and nothing happens for ten seconds. Websites load slowly, the fan blows as if your laptop is about to take off, and your cursor just keeps spinning. Sound familiar? Then you've got the ...